3.Other service information
1. Payment is expected to be received within 3 days of auctions close.
2. Escrow is our preferable payment method; we also accept different payments by T/Western union, Money gram and others.
1. Please tell me your current address after your payment within next 24 hours. Otherwise, we will ship your item based on your Escrow address, so make sure it is correct.
Order normally will be shipped within a week after your payment. No shipment on weekends and public holidays. The items are well packed with bubbled packages.
2. In order to ensure you receive your order with tax free or lower tax upon import, we’ll declare it as a “gift” with a lower value, if any import charges or fees are the buyer’s responsibility.
3. We shipping via China post/EMS, please allow 15-60 working days to reach. Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. If you don’t receive the item after thirty days, please contact us, and then I will help you track it.
1. Returns are accepted within 15 days after the buyer receiving items. Items should be returned in their original conditions and include all accessories.
2. In order to return an item, you must to contact us first to request a return address. Buyer is responsible for return shipping cost.
3. Item number and buyer’s ID need to be written on the returned package so that we can identify the original transaction.
4. After receiving the return, we will arrange a replacement depends on our available stock. If not available, the refund will be issued.
5. Please only bid if you agree to our terms.
1. Please confirm the receipt of the products after you got item. If you are happy with the purchase, please leave us a positive feedback and 5 star rating across the board. We will do same for you. We want you to understand that we value customer service tremendously. Your recognition is much appreciated and will encourage us to serve you better.
2. 100% satisfaction guarantee. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. We are sure that there is always solution and we sure don`t want a bad feedback to be where the transaction ends.